Privacy Policy

We collect various types of information to provide and improve our services, including:

• •Personal Identification Information: Name, date of birth, email address, phone number, mailing address (where appropriate).
• •Health Information: Prescription details, medical history, NHS number.
• •Payment Information: Upon implementation of online payment, we will access credit card details and billing information.
• •Technical Information: IP address, browser type, operating system, and browsing behavior.

Information is collected through:

• •Website Forms: When you fill out forms on our website.
• •In-Store Visits: During your visits to our pharmacy.
• •Phone and Email: Through phone calls and email communications (where appropriate).
• •Cookies and Tracking Technologies: To enhance user experience and track site usage.

We use the collected data for various purposes, including:

• •Service Provision: To process and manage your prescriptions. To ensure patients are eligible for vaccinations. To ensure there are no contraindications for certain vaccines. To avoid potential interactions of medication as best as we can.
• •Communication: To respond to inquiries and provide customer support to the best of our ability. To ensure the right information is given to the right patient.
• •Improvement of Services: To improve our services and personalise user experience.
• •Compliance: To comply with legal and regulatory requirements.

Your data is securely stored using industry-standard encryption and security protocols. We implement various measures to protect your information from unauthorized access, alteration, or disclosure. We limit access to patient information to only the necessary healthcare practitioners.

• •Internal Use: Data is used internally to manage your account and services.
• •Third-Party Service Providers: We may share your data with third-party providers for services such as payment processing and IT support.
• •Healthcare Providers: Information may be shared with healthcare professionals as needed for your treatment.
• •Legal Requirements: We may disclose your data to comply with legal obligations or protect our rights.

Our website uses cookies and similar technologies to:

• •Enhance user experience by remembering preferences.
• •Analyse website traffic and usage patterns.
• •Provide targeted advertising and marketing.

• •Access and Correction: You have the right to access and correct your personal information.
• •Data Portability: Request a copy of your data in a structured, commonly used format.
• •Consent Withdrawal: Withdraw your consent for data processing at any time by contacting us.
• •Deletion: Request the deletion of your personal information, subject to certain exceptions.

We may update this privacy policy from time to time. Any changes will be posted on this page, and significant changes will be communicated to you directly.